{"id":133,"date":"2023-10-19T17:38:20","date_gmt":"2023-10-19T21:38:20","guid":{"rendered":"https:\/\/wcet.waketech.edu\/rndecker\/WEB250\/wordpress\/?page_id=133"},"modified":"2023-12-04T08:56:22","modified_gmt":"2023-12-04T13:56:22","slug":"resume","status":"publish","type":"page","link":"https:\/\/wcet.waketech.edu\/rndecker\/WEB250\/wordpress\/resume\/","title":{"rendered":"Resume"},"content":{"rendered":"\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"375\" src=\"https:\/\/wcet.waketech.edu\/rndecker\/WEB250\/wordpress\/wp-content\/uploads\/2023\/12\/pexels-anna-tarazevich-5598300-edited.jpg\" alt=\"The word &quot;experience&quot; written on a chalkboard.\" class=\"wp-image-520\" style=\"aspect-ratio:1.7777777777777777;object-fit:cover;width:839px;height:auto\" srcset=\"https:\/\/wcet.waketech.edu\/rndecker\/WEB250\/wordpress\/wp-content\/uploads\/2023\/12\/pexels-anna-tarazevich-5598300-edited.jpg 600w, https:\/\/wcet.waketech.edu\/rndecker\/WEB250\/wordpress\/wp-content\/uploads\/2023\/12\/pexels-anna-tarazevich-5598300-edited-300x188.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-46d0ee578bc9d02653005dc9d72fed8f\" style=\"font-size:24px;letter-spacing:2px\">Prior Industry Experience<\/h2>\n\n\n\n<ul style=\"color:#6a6a6a\" class=\"has-text-color has-link-color wp-block-list wp-elements-b5893a2a312d88380760d6e44d2f5a6a\">\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Retail<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Administrative<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Shipping<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Data Entry<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Pharmaceutical<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-231be573940b0020310beaeed07d523f\" style=\"font-size:24px;letter-spacing:2px\">Web Development Experience<\/h2>\n\n\n\n<ul style=\"color:#6a6a6a\" class=\"has-text-color has-link-color wp-block-list wp-elements-d5a2d6b70b21b6428ffcbba9a70175cf\">\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">HTML<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">CSS<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">C#<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">MySQL Database<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">PHP<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">WordPress<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Oracle Database<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:43px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n    <script type=\"text\/javascript\">if(typeof(wpDataCharts)=='undefined'){wpDataCharts = {};} wpDataCharts[1] = {render_data: {\"columns\":[{\"type\":\"string\",\"label\":\"Skill\",\"orig_header\":\"Skill\"},{\"type\":\"number\",\"label\":\"Experience\",\"orig_header\":\"Experience\"}],\"rows\":[[\"HTML\\\/CSS\",3],[\"PHP\",1],[\"mySQL Database\",2],[\"C#\",1],[\"Visual Code\",2]],\"axes\":{\"major\":{\"type\":\"string\",\"label\":\"Skill\"},\"minor\":{\"type\":\"number\",\"label\":\"\"}},\"options\":{\"title\":\"Rebecca's Web Development Skills\",\"series\":[],\"height\":406,\"responsive_width\":1,\"hAxis\":{\"title\":\"\",\"direction\":\"1\"},\"vAxis\":{\"title\":\"\",\"direction\":\"1\",\"viewWindow\":{\"min\":\"\",\"max\":\"\"}},\"backgroundColor\":{\"fill\":\"#EDF0EB00\",\"strokeWidth\":\"0\",\"stroke\":\"true\",\"rx\":0},\"chartArea\":{\"backgroundColor\":{\"fill\":\"true\",\"strokeWidth\":0,\"stroke\":\"true\"}},\"fontSize\":\"\",\"fontName\":\"Arial\",\"is3D\":true,\"crosshair\":{\"trigger\":\"\",\"orientation\":\"\"},\"orientation\":\"horizontal\",\"titlePosition\":\"out\",\"tooltip\":{\"trigger\":\"focus\"},\"legend\":{\"position\":\"in\",\"alignment\":\"start\"}},\"vAxis\":[],\"hAxis\":[],\"errors\":[],\"series\":[{\"label\":\"Experience\",\"color\":\"\",\"orig_header\":\"Experience\"}],\"group_chart\":true,\"show_grid\":true,\"width\":0,\"type\":\"google_pie_chart\"}, engine: \"google\", type: \"google_pie_chart\", title: \"Rebecca&#039;s Web Development Skills\", container: \"wpDataChart_1\", wpdatatable_id: 1, group_chart: 1}<\/script>\n\n    <div id=\"wpDataChart_1\" class=\"google_pie_chart\" style=\"width: 100%\"><\/div>\n\n\n\n\n<div style=\"height:58px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-vivid-green-cyan-color has-text-color has-link-color wp-elements-fbbc70d0b8203c06e2c6ee09030d7029\">Prior Work Experience<\/h2>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details has-pale-pink-color has-text-color has-link-color wp-elements-fba933ca4f89b53aa5db128e68ac8296 is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:600;letter-spacing:2px\"><summary>BlueCross BlueShield of North Carolina<\/summary>\n<p class=\"has-text-align-left has-text-color has-link-color wp-elements-709747c3b4060030902826c573daf037\" style=\"color:#6a6a6a;font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">   11\/2022 &#8211; Present<\/p>\n\n\n\n<ul style=\"color:#6a6a6a\" class=\"has-text-color has-link-color wp-block-list wp-elements-d261729b6392e29ef01b019c32b90cd9\">\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Assists in the development and management of pharmacy.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">benefit administration for current and new plan designs or<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">products.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Provides daily coordination of activities related to operations of<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">pharmacy benefit management.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Serves as subject matter expert for new initiatives.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Provides daily coordination of activities related to operations of<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">pharmacy benefit management.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Provides support to staff and coordinates tasks regarding the<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">research, development, implementation and evaluation of<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">programs, projects and initiatives.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Serves as resource to staff and subject matter expert for<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">assigned initiatives to provide input regarding pharmacy.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">needs, impacts and projects.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400;letter-spacing:2px\">Assist with training employees in outreach.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details has-pale-pink-color has-text-color has-link-color wp-elements-3cd5ecd5de78b0635aa253140636edb1 is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:600;letter-spacing:2px\"><summary>CVS Specialty Pharmacy<\/summary>\n<p class=\"has-text-color has-link-color wp-elements-9cdaa19036872f3f35c4e19f13d9f5aa\" style=\"color:#6a6a6a;font-size:17px;font-style:normal;font-weight:400\">    03\/2019 &#8211; 11\/2022<\/p>\n\n\n\n<ul style=\"color:#6a6a6a\" class=\"has-text-color has-link-color wp-block-list wp-elements-961ad55acfb7dc41eff9cadd08620391\">\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assist Pharmacists in the Quality Control area.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assemble and package customer orders for shipment.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Prepare medication orders for shipment with the appropriate carrier.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assist with stocking supplies and other tasks associated with the department.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Work Independently and as a member of a team<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assist Inventory Control with receiving.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assist with Daily Cycle Counts<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Lift Truck Operator Certification<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assist with daily supply order.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assist with special handling orders.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assists with new hire training.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Completes new hire training documents.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Knowledge of drug names, standard dosages, dosage forms and delivery systems.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Understand of medical terminology utilized in a pharmacy.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Ability to collaborate with others to fill and ship accurate and timely orders.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Ability to utilize computer applications to enter data accurately and in line with production standards.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Must be able to recognize limitations on decision-making scope and be able to escalate issues falling outside of that scope.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Cross-Training Capabilities<\/li>\n<\/ul>\n<\/details>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details has-pale-pink-color has-text-color has-link-color wp-elements-5d8a974e2518d6df750617c974e3d6a1 is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:600;letter-spacing:2px\"><summary>Guinn&#8217;s Factory Shoe Outlet<\/summary>\n<p class=\"has-text-color has-link-color wp-elements-7f150277c9f27bbc05c4a18dd9d9b151\" style=\"color:#6a6a6a;font-size:17px;font-style:normal;font-weight:400\">    12\/2017 &#8211; 01\/2019<\/p>\n\n\n\n<ul style=\"color:#6a6a6a\" class=\"has-text-color has-link-color wp-block-list wp-elements-5a1a8aa5c58a7e47b747637b8ea53358\">\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assisting Customers<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Problem Solving<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Strong Attention to Detail<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Cross-Training Capabilities<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Stocking<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Cleaning<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Pricing<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Straightening<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Running the Register<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Answering the Phone<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Inventory Control<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Inventory Adjustments<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Microsoft Excel<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">QuickBooks<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Shipping<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">ShipStation<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Picking Orders<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Processing payments over the phone and in person for gym members<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assisting with gym membership signups and tours<\/li>\n<\/ul>\n<\/details>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details has-pale-pink-color has-text-color has-link-color wp-elements-9bee7ed7cfcb99f1273365c9f0caf314 is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:600;letter-spacing:2px\"><summary>NVRA Services, INC.<\/summary>\n<p class=\"has-text-color has-link-color wp-elements-a0bd97b25e5347e3704f4e58cbdcb75c\" style=\"color:#6a6a6a;font-size:17px;font-style:normal;font-weight:400\">    08\/2017 &#8211; 11\/2017<\/p>\n\n\n\n<ul style=\"color:#6a6a6a\" class=\"has-text-color has-link-color wp-block-list wp-elements-6e3c681873156e341324fbfe92be14e3\">\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Answering phones, emails, and faxes<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Contacting businesses via mail, email, and phone in regard to business license renewals, defaults, dissolutions, etc.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Processing credit card payments<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Processing Business License Renewals, Default Renewals, Dissolutions, Amendments, etc.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Data Entry<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Creating Files\/ Filing<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Copier\/ Fax Machine<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Microsoft Word\/ Excel<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Preparing daily bank deposits<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Ability to work with little to no supervision<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Strong attention to detail<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Housekeeping<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Strong sense of Customer Service<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Full Independent Office Managing<\/li>\n<\/ul>\n<\/details>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details has-pale-pink-color has-text-color has-link-color wp-elements-4a8a8c6f2e015d51d0ae7dac15943e54 is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:600;letter-spacing:2px\"><summary>PetSmart Distribution Center<\/summary>\n<p class=\"has-text-color has-link-color wp-elements-a8b44bbfd43daec4d021012856700376\" style=\"color:#6a6a6a;font-size:17px;font-style:normal;font-weight:400\">    05\/2017 &#8211; 08\/2017<\/p>\n\n\n\n<ul style=\"color:#6a6a6a\" class=\"has-text-color has-link-color wp-block-list wp-elements-2c712ebc1988a29cfcea6b481ed1bce1\">\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Picking merchandise and placing it in the correct containers<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Counting<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Ensuring products are placed correcting in bins and quantities.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">are correct.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Inventory Control<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Housekeeping<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Use of voice to pick devices.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Strong attention to detail<\/li>\n<\/ul>\n<\/details>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details has-pale-pink-color has-text-color has-link-color wp-elements-61529b95486a5d5b603f94e7af29c94b is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:600;letter-spacing:2px\"><summary>CarMax<\/summary>\n<p class=\"has-text-color has-link-color wp-elements-5e8aeae7f1511b1fa66ff7f4fe46eeeb\" style=\"color:#6a6a6a;font-size:17px;font-style:normal;font-weight:400\">    02\/2017 &#8211; 05\/2017<\/p>\n\n\n\n<ul style=\"color:#6a6a6a\" class=\"has-text-color has-link-color wp-block-list wp-elements-f9f544bcf4ff28120d0133c34a2caf8d\">\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Opening and closing the business office<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Reviewing and processing documents associated with<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">customer\u2019s vehicle purchases<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assisting customers with questions on tag and title<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">information<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Preparing DMV documents<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Interacting with sales staff<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Obtaining payoff information <\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assisting our purchasing team with appraisal purchases and in-store auction<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Handling accounts payable functions<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Tendering cash transactions<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Preparing bank deposits<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Answering multi-line phone system<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Strong communications skills and attention to detail<\/li>\n<\/ul>\n<\/details>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details has-pale-pink-color has-text-color has-link-color wp-elements-22383046dfe460cfba7b596aab20b550 is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:600;letter-spacing:2px\"><summary>Convergys <\/summary>\n<p class=\"has-text-color has-link-color wp-elements-79ff8d14081bfa0c70553f957825cad0\" style=\"color:#6a6a6a;font-size:17px;font-style:normal;font-weight:400\">    08\/2016 &#8211; 09\/2016<\/p>\n\n\n\n<ul style=\"color:#6a6a6a\" class=\"has-text-color has-link-color wp-block-list wp-elements-b0bc0c35a1de210432b891a898d62325\">\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Responsible for achieving specific sales targets and maximizing sale opportunities on each and every call.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Use probing techniques to determine customer needs and offer the most appropriate product or service to address their needs.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Up-selling and Cross-selling for Wireless, TV, Internet, and home phone-based products.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Maintain broad knowledge of products, pricing, promotions, and procedures.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (\u2018KPIs\u2019)<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Prepare complete and accurate work including appropriately notating accounts as required.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Participate in activities designed to improve customer satisfaction and sales performance.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Answer billing questions by talking through components of customer accounts.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details has-pale-pink-color has-text-color has-link-color wp-elements-95f97a9b47c1a5975462d789990a4e43 is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:600;letter-spacing:2px\"><summary>Walmart<\/summary>\n<p class=\"has-text-color has-link-color wp-elements-43469a1b707063009737f9d16351c835\" style=\"color:#6a6a6a;font-size:17px;font-style:normal;font-weight:400\">    05\/2013 \u2013 04\/2016<\/p>\n\n\n\n<ul style=\"color:#6a6a6a\" class=\"has-text-color has-link-color wp-block-list wp-elements-75b092a8a0888ab6a694cda868e0ad91\">\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Responsible for offloading merchandise from delivery vans.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Categorize products in bin by department.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Responsible for labeling merchandise<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Responsible for the daily scanning of merchandise<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Make the adjustment of inventory levels.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Retrieve products from inventory bins.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Use the handheld scanner to pinpoint items needed on the sales floor.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Take necessary security measures to safeguard security of merchandise and prevent loss.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Maintain safety standards for ensuring safeguard and cleanliness of the store.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Remove cardboards and trash from sales floor.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Communicate with customers on questions on merchandise and locations of merchandise on the sales floor.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Verify in-stock for customers on request.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Stock merchandise accurately on the shelf, racks, bin, and cases.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Provide assistance regarding product prices and availability.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Pull merchandise from the riser.<\/li>\n<\/ul>\n<\/details>\n<\/div><\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<details class=\"wp-block-details has-pale-pink-color has-text-color has-link-color wp-elements-8d0e3da64a172a8685d852ab399c84be is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:600;letter-spacing:2px\"><summary>Dollar General<\/summary>\n<p class=\"has-text-color has-link-color wp-elements-c0e56eec2b9c01092762cbecd26030ba\" style=\"color:#6a6a6a;font-size:17px;font-style:normal;font-weight:400\">    07\/2012 \u2013 05\/2013<\/p>\n\n\n\n<ul style=\"color:#6a6a6a\" class=\"has-text-color has-link-color wp-block-list wp-elements-2912a3c3b971039f66f16e7a5314c761\">\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Unload trucks<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Follow company work processes to receive, open and unpack cartons and totes; store merchandise in stock room or move directly to sales floor.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Build merchandise displays.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Stock merchandise; rotate and face merchandise on shelves.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Restock recovered merchandise.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assist customers by locating merchandise.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Comply with company policies and procedures.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Greet customers.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Operate cash register and flatbed scanner to itemize and total customer\u2019s purchase, bag merchandise.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Collect payment from customer and make change.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Assist with ordering merchandise using hand-held scanners, as needed.<\/li>\n\n\n\n<li style=\"font-size:17px;font-style:normal;font-weight:400\">Clean front end of store and help set up sidewalk displays when necessary.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<div style=\"height:63px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-vivid-green-cyan-color has-text-color has-link-color wp-elements-466b3ea2acbddba426cd342064aa3b6f\">Education:<\/h2>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-pale-pink-color has-text-color has-link-color wp-elements-db431e2f815b4b7200e6abb92791bfc0\" style=\"font-size:20px\">Big Sandy School<\/h2>\n\n\n\n<div style=\"height:3px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-55a843b138eeda0ef0252611ecf454d3\" style=\"color:#6a6a6a;font-size:17px\">2007 &#8211; 2011<\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-6f36df9aab0c4d68d975b9e3ce585ffe\" style=\"color:#6a6a6a;font-size:17px\">Study: General Studies<\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-e7bf30eadb723559db804311aaacef14\" style=\"color:#6a6a6a;font-size:17px\">Graduation Date: May 2011<\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-298247fe35025343aff98e6cf369942d\" style=\"color:#6a6a6a;font-size:17px\">High School Diploma<\/p>\n\n\n\n<div style=\"height:7px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-pale-pink-color has-text-color has-link-color has-medium-font-size wp-elements-ba8a1c2ed29fc2fdd219ff6a11c4b205\">Wake Technical Community College<\/h2>\n\n\n\n<div style=\"height:3px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-cb8cd56eb592500259c1e3b63db628e0\" style=\"color:#6a6a6a;font-size:17px\">2021 &#8211; Present<\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-5e457829968bc1fa5a4616fdb2d065d6\" style=\"color:#6a6a6a;font-size:17px\">Study: Web Development<\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-e640c82f7631d4ffef37fe2a6c0956e0\" style=\"color:#6a6a6a;font-size:17px\">Degree: A.A.S<\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-82861a28f511ca7eec86d1bf95c6b998\" style=\"color:#6a6a6a;font-size:17px\">Expected Graduation Date: May 2026<\/p>\n\n\n\n<div style=\"height:55px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-vivid-green-cyan-color has-text-color has-link-color wp-elements-2ce0ff91c9ff02f901b75a9fda366192\">Licenses:<\/h2>\n\n\n\n<div style=\"height:12px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-pale-pink-color has-text-color has-link-color has-medium-font-size wp-elements-e321f7fc38b2edc2a5308b78709dc9c2\">North Carolina Board of Pharmacy<\/h2>\n\n\n\n<div style=\"height:3px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-21ef0ae965b2c1903519fc6987b8d6d9\" style=\"color:#6a6a6a;font-size:17px\">Registration Type: Pharmacy Technician<\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-cfb7d1b9c29b7e5fc45660200cbcc5a3\" style=\"color:#6a6a6a;font-size:17px\">Registration #: 67454<\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-c522c87208b15ab861c5755659b3027f\" style=\"color:#6a6a6a;font-size:17px\">Re-Issue Date: 11\/04\/2022<\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-6b4d9077a6242f75a68f590374799833\" style=\"color:#6a6a6a;font-size:17px\">Expiration Date: 12\/31\/2023<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-background-color has-white-color has-text-color has-background has-link-color wp-elements-7c16ec009ddcd5b59e0e69f943a17eff is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-47eb2bc5 wp-block-group-is-layout-flex\" style=\"background-color:#0000009c;min-height:40vh;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-columns alignwide has-small-font-size is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center\">About<\/p>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color has-small-font-size\" style=\"font-style:normal;font-weight:300;letter-spacing:0.75px\">Rebecca is a Web Development student studying at Wake Technical Community College. She is currently obtaining her A.A.S and upon graduation, plans to further her education at University of North Carolina at Greensboro. Her goal is to inspire others to embrace their passion for web development! Her outlook on careers is <em>\u201cAll successful professionals began with no experience; just a goal and an opportunity to learn and make a difference.\u201d<\/em> &#8211; Rebecca Decker.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-4b2eccd6 wp-block-group-is-layout-flex\">\n<p class=\"has-text-align-center\">Follow Us<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-bdd043ae wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-social-links is-content-justification-space-between is-layout-flex wp-container-core-social-links-is-layout-3d213aab wp-block-social-links-is-layout-flex\"><li class=\"wp-social-link wp-social-link-wordpress  wp-block-social-link\"><a href=\"https:\/\/www.wordpress.com\" class=\"wp-block-social-link-anchor\" target=\"_blank\" rel=\"noopener\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12.158,12.786L9.46,20.625c0.806,0.237,1.657,0.366,2.54,0.366c1.047,0,2.051-0.181,2.986-0.51 c-0.024-0.038-0.046-0.079-0.065-0.124L12.158,12.786z M3.009,12c0,3.559,2.068,6.634,5.067,8.092L3.788,8.341 C3.289,9.459,3.009,10.696,3.009,12z M18.069,11.546c0-1.112-0.399-1.881-0.741-2.48c-0.456-0.741-0.883-1.368-0.883-2.109 c0-0.826,0.627-1.596,1.51-1.596c0.04,0,0.078,0.005,0.116,0.007C16.472,3.904,14.34,3.009,12,3.009 c-3.141,0-5.904,1.612-7.512,4.052c0.211,0.007,0.41,0.011,0.579,0.011c0.94,0,2.396-0.114,2.396-0.114 C7.947,6.93,8.004,7.642,7.52,7.699c0,0-0.487,0.057-1.029,0.085l3.274,9.739l1.968-5.901l-1.401-3.838 C9.848,7.756,9.389,7.699,9.389,7.699C8.904,7.67,8.961,6.93,9.446,6.958c0,0,1.484,0.114,2.368,0.114 c0.94,0,2.397-0.114,2.397-0.114c0.485-0.028,0.542,0.684,0.057,0.741c0,0-0.488,0.057-1.029,0.085l3.249,9.665l0.897-2.996 C17.841,13.284,18.069,12.316,18.069,11.546z M19.889,7.686c0.039,0.286,0.06,0.593,0.06,0.924c0,0.912-0.171,1.938-0.684,3.22 l-2.746,7.94c2.673-1.558,4.47-4.454,4.47-7.771C20.991,10.436,20.591,8.967,19.889,7.686z M12,22C6.486,22,2,17.514,2,12 C2,6.486,6.486,2,12,2c5.514,0,10,4.486,10,10C22,17.514,17.514,22,12,22z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">WordPress<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-linkedin  wp-block-social-link\"><a href=\"https:\/\/www.linkedin.com\" class=\"wp-block-social-link-anchor\" target=\"_blank\" rel=\"noopener\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19.7,3H4.3C3.582,3,3,3.582,3,4.3v15.4C3,20.418,3.582,21,4.3,21h15.4c0.718,0,1.3-0.582,1.3-1.3V4.3 C21,3.582,20.418,3,19.7,3z M8.339,18.338H5.667v-8.59h2.672V18.338z M7.004,8.574c-0.857,0-1.549-0.694-1.549-1.548 c0-0.855,0.691-1.548,1.549-1.548c0.854,0,1.547,0.694,1.547,1.548C8.551,7.881,7.858,8.574,7.004,8.574z M18.339,18.338h-2.669 v-4.177c0-0.996-0.017-2.278-1.387-2.278c-1.389,0-1.601,1.086-1.601,2.206v4.249h-2.667v-8.59h2.559v1.174h0.037 c0.356-0.675,1.227-1.387,2.526-1.387c2.703,0,3.203,1.779,3.203,4.092V18.338z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">LinkedIn<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-facebook  wp-block-social-link\"><a href=\"https:\/\/www.facebook.com\" class=\"wp-block-social-link-anchor\" target=\"_blank\" rel=\"noopener\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Facebook<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-instagram  wp-block-social-link\"><a href=\"https:\/\/www.instagram.com\" class=\"wp-block-social-link-anchor\" 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